It was Monday morning, and we had just gotten to the office when our supervisor told us about the bigshots’ retreat that would be happening the following week.
- They had chosen our hotel, and we needed to be at our best, not just to give them value for their money but to make sure that they would want to return in the future.
Our supervisor delegated the duties to each of us. I was responsible for ensuring our guests enjoyed quality heating and general indoor comfort, and we only had about a week to do that. The hotel had one of the best heating devices in the heating industry. It also attracted a positive response from those who are very cautious of the carbon footprint and how it impacts the other because it uses geothermal heating technology, which is not entirely dependent on fossil fuels. The first order of business was to call the heating dealer to schedule heating maintenance on the geo heat pump at the hotel. The HVAC tech gave the furnace in the conference room a clean bill of health. The professional also checked every digital thermostat in each room and suite. The tech had cleaned the ductwork a year ago, but I still asked the HVAC serviceman to check just in case there was a need for duct sealing. Luckily there was nothing that needed major heating repair. The home services company did a splendid job as usual, and I finished my part of the assignment. The five days went on without a hitch, and we received excellent reviews. Everything from the accommodation to the food received nothing but praises. The planning team even made another reservation with us for another team.