I have a certainly strict policy at my supplier and that is that the customer is consistently right, then even when the customer is wrong, my associate and I never argue and consistently agree with the customer, but this is a strong supplier model that works and it is the way that my dad has consistently done business, however my dad was the first owner of the heating supplier and now I am the second owner.
My dad retired 5 years ago and since then my associate and I have been in charge, and i branched out to include commercial buyers for the heating supplier and some of my repair servicemans had a lot to learn.
I hired some specialists to work in the heating business. I hired specialists that were skilled and comprehensionable with boilers, complex A/C units, and commercial heaters. It was crucial to get staff members that were comprehensionable so they could teach some of the old guys about the current systems, however one of those specialists is a cocky woman named jack. I entirely like Jack a lot and I want him to be a part of the team although she does not know when to stop talking, then a customer called a few days ago to complain because Jack was arguing with her. Jack told the customer that she needed a current boiler for the commercial office building and the customer told my serviceman that she was lying. Instead of calling me immediately, she decided to engage in a heated conversation with the owner of the commercial office building. My friend and I lost that account and the current boiler job would have been a heap of money. The child has got to learn to curb her opinion.