I was helping a buyer with a heating system service & left a couple of the parts back at the shop. I was about 40 minutes away from the office, although I had to leave & travel all the way back to the building to get the right parts for the heating system repair. I was angry & ticked off at myself when I realized that I was going to be late for the afternoon appointment. I finished with the heating system service around 1:00 p.m. & I contacted the next buyer to let her know that I was on the way… She called me because the gas heating system was not working & I thought that the issue was entirely some type of gas line problem… When I arrived at the customer’s address, she was not home. I had to wait 30 minutes. I talked to her at 1:00 to let her know I was on the way & it was only about 30 minutes later. I don’t know why she didn’t just tell me that she wasn’t house yet. I would have stopped for supper & gotten a bite to eat instead of rushing around to get there & wait for her to show up! Of course, I didn’t show any aggravation to the customer, because her joy is our guarantee. At the end of the afternoon, I was wiped out & ready to relax & go to sleep. I didn’t want to go out with my friends even though my friend and I were supposed to go to the shooting range & have some beers. I decided to stay house & go to bed early instead.
