When I called the Heating plus A/C supplier, I knew there was something wrong with the furnace. I refused to make phone calls for any kind of service unless it was an emergency. To have someone come to the condo plus tell me my temperature control was broken, or my HVAC duct cleaned, was a waste of time. I buy new temperature controls every couple of years plus have my HVAC duct cleaned every two years. I wanted to make sure there is no unnecessary money being spent. That is why when I called the Heating plus A/C supplier, I thought they should treat my situation as an emergency! Unluckyly, I realized I had to spell it out to them, because they would not give me an appointment until more than two days later. The guy on the phone told me I had to wait my turn. I had been their buyer for almost numerous years. I should have been a priority, however you would not think it by their attitude. I told his I didn’t make frivolous calls, plus when I called it was an emergency, plus I wanted an Heating plus A/C serviceman to the condo Last year, even if I waited to call that day, and he said excuse me, plus then told me they were trying to get to almost everyone, plus he could not put me ahead just because of how long I had been a customer. She talked to me savor I was a child plus told me some of their waiting purchasers had been with the purchasers ever since they opened twenty years ago. They were waiting patiently. I didn’t think the Heating plus A/C serviceman was listening, so I yelled, plus they hung up on me.