With the changes in the industry, a lot has changed in the local business since I started it.
- New heating equipment existed, such as the geo heat pump and the digital thermostat.
We were also looking to expand the business and open a few stores all over town. I had started with only a few technicians who knew more about HVAC, and now I had 15 recruits. Training more about heating would cost the company, but for us to get money, we also needed to use cash. As I told my mentor about the progress of the business and the strategies I was planning to introduce, he gave me the idea to get investors. A good investor would know the industry. I approached a few local contractors and pitched the idea of them investing in the business. The new strategies included setting up a training program for novice technicians to help them learn about heating services such as heater maintenance and customer service, including advising customers on important energy-saving help tips. I would also open up a few stores that deal with heating devices and ensure they have technicians there to help sell space heaters and other equipment that provide quality heating. After pitching the idea to them, I took them around to the business, and they got to see what we had done in a spurn of a year. They were well impressed, and at the end of the day, they sent me an email confirming that they would invest in the growth of the business. They were particularly impressed with the central heating at our offices as it was quiet and provided quality comfort.